Resolution Program Design and Implementation

Forthright's experts work directly with clients to optimize existing systems or design new systems for resolution of B2B or B2C claims or disputes. We work with clients to establish benchmarks and goals for their existing or planned resolution solutions and then build a highly customized offering to exceed established objectives. Our years of experience allow us to anticipate needs and help clients avoid pitfalls to ensure the system is administered as smoothly as possible with the utmost integrity.

Our capabilities include: requirements discovery and analysis, defining processes for rule creation and management, architecture design, optimization and testing of business rules, integrating with legacy applications, and structuring systems for optimal performance. In addition, we provide guidance and training to ensure all stakeholders are familiar with how to navigate the process easily.

Some highlights of Forthright's expertise in this area include:

• Innovative one-of-a-kind Self-Pay Recovery System for the healthcare industry
• Optimization and administration New Jersey Personal Injury Protection resolution program on behalf of the FORUM
• Design, implementation and administration of UDRP Resolution Program for ICANN on behalf of the FORUM